Hello,
i'm mari.
DIGITAL OPERATIONS SPECIALIST
01 online tools & platforms
Go High Level, Kajabi, ConvertKit, ActiveCampaign, Searchie, ThriveCart
DIGITAL BUSINESS PLATFORMS
Swipe Pages, Wordpress, Showit, Wix, LeadPages
WEBSITE MANAGEMENT & LANDING PAGE BUILDING
Yoast, Ubersuggest, Ahrefs
SEO
Make.com, Zapier
AUTOMATION
Trello, ClickUp, AirTable, Jira
PROJECT MANAGEMENT
Canva, CapCut
CREATIVES
Facebook, Youtube, Instagram, LinkedIn, Tiktok, Pinterest
SOCIAL MEDIA
Google Calendar, Calendly, AddEvent
SCHEDULING & CALENDAR MANAGEMENT
WebinarKit, Easy Webinar, Streamyard
WEBINAR & LIVE STREAM SCHEDULING
Zoom, Slack, Skype, WhatsApp, Google Hangouts, Microsoft Teams
COMMUNICATION
PODCAST PUBLISHING
Buzzsprout
Google Suite, Microsoft Office, ChatGPT, TestRail
OTHERS
As a Digital Operations Specialist with almost six years of experience, I've built a reputation for delivering reliable, efficient, and professional service. When working with me, business owners can rest assured that tasks are completed on time, communication is seamless, and their business is in good hands. I take on tedious tasks that can bog down business owners, freeing up their time to tackle more important matters. Contact me today to see how I can help your business grow and thrive.
02 PORTFOLIO
GRAPHIC DESIGN WORK SEE MORE >
03 Experience
JUNE 2020 - MAY 2026
MEG K. WHEELER, LLC
Tax and Financial Services
Tech and Operations Assistant
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Supported day-to-day customer-facing and internal operations, helping keep workflows, systems, communications, and backend processes organized and reliable.
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Built and maintained automations across business tools, reducing manual work and improving data accuracy.
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Supported email marketing and customer communication workflows in various business platforms, assisting with campaign setup, scheduling, segmentation support, QA, and launch preparation.
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Audited workflows, identified recurring friction points, and documented SOPs so recurring tasks could be completed consistently by both technical and non-technical team members.
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Used Al tools and prompts to support drafting, workflow thinking, and operational efficiency while
reviewing outputs before use. -
Maintained websites and landing pages, supporting promotions, lead capture, and overall marketing operations.
JULY 2020 - JANUARY 2023
NOVEMBER 2023 - MARCH 2025
LIGHTSHED, LLC
USDA-REAP Grant Writing Services
Virtual Assistant
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Reviewed and analyzed questionnaires and file submissions from grant applicants, improving submission accuracy.
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Managed file and version control while tracking project data, missing items, and outstanding follow-ups for a distributed team.
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Assisted in preparing environmental reports and contacting state/tribal historic preservation offices
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Performed quarterly check-ins with USDA State Offices to gather timely data and follow up on grant applications
MINDSTRONG FITNESS
Health and Fitness Company
Administrative Assistant
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Managed backend support for digital programs and email marketing operations, including email
scheduling, content updates, file organization, and launch-related admin tasks. -
Worked inside platforms such as Kajabi and related business tools to support program delivery, customer communication, and organized asset management.
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Provided first-line technical support and troubleshooting for tools and workflows, helping resolve issues quickly and keep operations running smoothly.
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Wrote clear SOPs and process documentation so non-technical team members could follow repeatable steps and self-serve when needed.
MAY 2018 - FEBRUARY 2019
APRIL 2019 - DECEMBER 2019
SYKES ASIA
(Google Home and Stadia)
Technical Support Representative
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Assisted customers via phone, chat, and email with device installation, troubleshooting, maintenance,
account questions, and product feature inquiries. -
Resolved technical issues using clear communication, product knowledge, and step-by-step problem solving.
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Worked toward core customer support KPls including CAT, first contact resolution, average handle time, quality assurance, schedule adherence, and accurate case documentation.
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Maintained quality standards by following troubleshooting workflows, documenting customer interactions clearly, and escalating complex concerns with relevant context.
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Balanced customer empathy with efficiency, helping customers resolve issues while staying mindful of handle time, queue expectations, and service quality targets.
HKT TELESERVICES
(Asia Miles and the Marco Polo Club)
Member Services Executive
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Supported members with bookings, mileage redemptions, account questions, website navigation, and service inquiries in a high-volume customer service environment.
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Delivered accurate service while working toward quality, resolution, documentation, and customer
satisfaction targets. -
Handled account and membership inquiries with attention to accuracy, policy compliance, and clear
next-step communication.
NOVEMBER 2016 - DECEMBER 2018
SITEL
(Comcast Billing)
Customer Account Executive
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Resolved billing, account, cable, internet, and phone service inquiries in a high-volume support
environment. -
Worked toward key support metrics including customer satisfaction, first contact resolution, average handle time, quality assurance, adherence, and issue resolution targets.
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Maintained accurate customer records and case notes to support follow-up, escalation, and service
continuity while balancing efficiency and customer care.
04 testimonials
"One of Mari's greatest strengths is her dependability. As a fully remote team member working across
time zones, she was organized, responsive, and able to work independently while maintaining excellent
communication. I always knew that if Mari was handling something, it would be completed
thoughtfully and thoroughly.
Beyond her technical skills, Mari is simply a wonderful person to work with. She is kind, patient,
flexible, and collaborative. Throughout many changes and transitions within my business, she remained
a steady and supportive presence.
I am incredibly grateful for everything Mari contributed over the years and would not hesitate to
recommend her to any organization looking for a capable, trustworthy, and highly dependable team
member."
Meg K. Wheeler
CEO, Meg K. Wheeler, LLC
"When I first started MindStrong Fitness, I took a course by James Wedmore where he said: 'If you can't afford to hire help, that's exactly why you need to hire help'. That stuck with me and shortly after, MindStrong Fitness made its first hire of MJ, our incredible VA.
I forever hold deep, deep gratitude for the growth this company experienced thanks to her help all these years. Thank you, MJ, for being among the first to teach me trust, release, and the power of community in business. You are loved and appreciated, always."
Rachel Freiman
CEO, MindStrong Fitness
05 contact
My attention to detail, eagerness to learn, and ability to work independently make me an ideal candidate for any role that requires flexibility, adaptability, and a proactive attitude. 💪
Send me a message and let's talk about how I can help! 😉
Mobile/Whatsapp: +34 682 75 54 92
